Multi-Vendor Diagnostic Medical Imaging Support
Your premier medical imaging support partner
Experience our premier medical imaging support, backed by experts with a combined 150 years of experience. The team concentrates solely on technical support, training, and parts, offering targeted solutions that cater to your specific needs. Our technical support provides quick, effective solutions to your challenges, minimizing downtime and maximizing performance. Technical training equips your staff with the knowledge and skills to handle today’s most advanced medical imaging technologies. Engineers depend on us for high-quality, dependable parts for multiple imaging manufacturers. Choose DirectMed Imaging for a partnership that values precision, expertise, and committed support.
Technical Support
Our service team offers tailored pre and post-sale support for GE, Siemens, and Philips medical imaging equipment. In the pre-sale phase, we focus on accurate parts identification and advanced troubleshooting for intermittent or complex equipment issues. This ensures you get the exact parts you need. Post-sale, we offer comprehensive engineering support, assisting in the proper installation and calibration of replacement parts. Our team remains available for continued troubleshooting to prevent and address potential system failures, ensuring your equipment operates reliably.
World Class Training Services
Looking to advance or deepen your skillset?
DirectMed Imaging offers training on the latest technology in Siemens imaging equipment, from basic to expert engineer level.
Fundamentals
Courses are designed to advance service and technical support personnel’s knowledge, capabilities, and careers. During the Fundamental phase, students learn basic physics, safety, system hardware, and clinical applications used in each respective modality.
System Operating Software
Courses include syngo Classic, syngo Native, and Fluoro Spot Compact and are designed to teach the overlying theory, concept and implementation of applications from a non-modality-specific perspective.
Service Essentials
In this phase, students learn how to respond to the initial service call and follow up until completion. This is a practical medical imaging training course where the tools used are presented and students learn troubleshooting steps, how to solve problems, work with remote tech support, and perform PMs.
System
Courses virtually teach theory and fundamentals the first week, with hands-on labs the second week, centered on the core principles of operation, configuration, troubleshooting, and repair for all primary system components.
MRI Coil Exchange
Boasting the industry’s most extensive MRI coil inventory, we provide coils compatible with top manufacturers like GE, Siemens, and Philips. Our expertise extends to comprehensive repairs—covering electronic, cosmetic, and mechanical aspects. To ensure minimal downtime, we offer loaner coils. Our tested coils are available for immediate dispatch from various locations across the USA, ready to ship today.
Contact us now to ensure your MRI systems are always at peak performance.
Full-Service Contracting For Toshiba/Canon
DirectMed recommends full service contracting for our clients. A full-service contract provides maximum coverage for your imaging equipment and is available for one flat monthly payment. For organizations operating on an OpEx model, a full-service contract is easy to accommodate budget-wise.
With that flat monthly rate, organizations get the following:
- Unlimited support calls: During a response call, our technicians will troubleshoot and repair any issue that can be managed onsite. If necessary, our technicians will also replace any failed components.
- Priority response times: Clients with full coverage are given priority for service requests and placed at the front of the line.
- The cost of parts: The cost of all replacement components is covered by your full-service contract. Replacement coils, boards, tubes, amps, detectors, tables, and all accessories may be replaced for no additional cost.
- Quarterly preventative maintenance: Preventative maintenance spots issues before they develop into downtime-causing problems. When it’s time for preventative maintenance, DirectMed will dispatch a technician to your facilities and inspect all covered equipment. During inspection, the technician will resolve any existing issues and evaluate the system’s performance. The technician will adjust the technology as needed to ensure optimal performance. This adds up to better image quality and better diagnostic capabilities.
Protection against extended medical equipment failure
You can think of a full-service contract as an insurance policy for your medical imaging equipment. For a monthly premium, your technology and its components are protected from extended failures – which can damage your organization’s bottom line and ability to image patients when it’s most needed.
OEMs We Support
Modalities We Support
As a multi-modality vendor, we have experience and knowledge unlike any other.
- Magnetic Resonance Imaging (MRI)
- Computed Tomography (CT)
- Angiography (ANGIO)
- Positron Emission Tomography (PET)
- Fluoroscopy (FLUORO)
- Mammography (MAMMO)
- Radiography (RAD)
- NucMed (SPECT)
- Ultrasound (ULT)
- Urology (URO) systems